FAQS

1. What is Lomiraq?
Lomiraq is an online fashion store offering curated trend-forward styles for women and men. We blend affordability with quality, offering everyday essentials, statement pieces, and stylish accessories. 

2. How do I place an order?

  • Browse through our collections (Women and Men clothes)
  • Select the size and variant (if any), then add to cart.
  • Proceed to checkout, provide shipping & payment details.

3. What payment methods do you accept?
We accept:

  • Credit & Debit Cards – Visa, MasterCard, American Express, Diners Club
  • PayPal
  • Apple Pay, Google Pay, and Shop Pay

All transactions are secured with encryption so your payment data remains safe.

4: Do I need to pay any extra shipping fee?
No, Our All Products shipping free. There are no hidden charges.

5. How long does it take for delivery?
Typically 8 to 15 business days for delivery.

6. How do I track my order?
After your order is shipped, you will receive tracking details. You can use the Track Your Order page on the site to follow up.

7. What is your return / refund policy?
If you’re not satisfied with your purchase, you may return items within 30 days for a full refund. No questions asked.

8. Do you offer exchanges or only refunds?
We offer full refunds if you return the item within the defined return period. If you need to exchange, contact our support team via the Contact Us page (or via email at info@lomiraq.com) to see if an exchange is possible.

9. What if my item is damaged or incorrect?
If you receive a damaged or wrong item, please contact us immediately with photos of the product and packaging. We'll work with you to replace it or refund, depending on your preference.

10. Do you ship internationally?
Currently we only ship to United States

11. How can I contact customer support?
You can reach us by email at info@lomiraq.com. Also, there’s a Contact Us page on the site. We aim to respond as fast as possible.

12. How safe is checkout, and how is my privacy handled?

  • All payments are made through secure, encrypted channels.
  • We have a Privacy Policy that describes how your personal information is collected, used, and protected.

13. What do I get if I subscribe to your newsletter?
If you sign up for our newsletter, you get Exclusive Access To Special Deals! plus exclusive access to special deals and promotions.

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