Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

We’ve put together some common questions to help you shop with confidence at Lomiraq.

🛍️ Orders & Shopping

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours of purchase. Please contact us at support@lomiraq.com as soon as possible.

🚚 Shipping & Delivery

Q: How long does shipping take?
A:

  • U.S. Orders: 5–7 business days after processing.

  • International Orders: 10–20 business days depending on location and customs.

Q: Do you provide tracking information?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details.

Q: Do you ship internationally?
A: Absolutely! We ship worldwide. Please note international shipping times may vary.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our [Refund & Return Policy] page or email us at support@lomiraq.com for details.

Q: How do I request a refund?
A: Contact our support team with your order number and reason for return. Refunds will be processed within 5 business days after we receive your item.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Diners Club), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is it safe to shop on Lomiraq?
A: Yes, absolutely! All transactions are encrypted with SSL technology, and your payment details are processed securely through trusted gateways.

📦 Products

Q: Are your products true to size?
A: Most items follow standard sizing. We recommend checking the size guide on each product page before purchasing.

Q: Will items look the same as in the pictures?
A: Yes. We make every effort to display colors and details accurately, but slight variations may occur due to screen settings.

📞 Contact Us

If your question isn’t listed here, our support team is happy to assist!

📧 Email: support@lomiraq.com
📍 Address: 2455 Cypress Dr #126, Paris, TX 75460, United States